Customer information
Shipping and delivery
Online orders dispatch from Sydney. Standard Delivery is calculated by your Australian delivery postcode before payment.
Prepared for local review: 18 October 2026
1. Standard Delivery rates
The following are customer-facing Australian-dollar flat rates including GST for a standard online order to one Australian delivery address, not a charge per handle. Use the product-page postcode calculator for an estimate and confirm the delivery address and total at checkout. Shipping is charged separately from product prices and is not discounted by Trade membership.
| Destination | Shipping, incl. GST | Estimated delivery |
|---|---|---|
| Sydney Metro | $15 | 2–4 business days |
| NSW Outer Metro | $22 | 2–5 business days |
| Major Metro Interstate | $18 | 2–5 business days |
| Perth Metro | $22 | 5–9 business days |
| Regional / Country | $39 | 4–9 business days |
| Remote | $60 | 6–12 business days |
2. How postcode zones work
Zone names are pricing groups rather than a promise that every suburb in a city has the same rate. Remote postcode rules take priority over metro or regional groups. A postcode containing both remote and non-remote localities uses the Remote rate in our postcode-based model. Australian postcodes not matched to a specific zone use the Regional / Country rate.
The calculator and checkout use the same configured zones. Correcting the destination postcode can change the charge before payment. There is no separate handle-length shipping surcharge added at checkout. A 1200 mm or 1500 mm handle is not automatically charged an extra length fee.
For custom fabrication or an order requiring an individually agreed delivery arrangement, the written quotation must identify delivery costs before you accept. We will not impose an undisclosed extra delivery charge on a paid order. If an address cannot be serviced as ordered, we will discuss alternatives or the refund available rather than simply charge more.
3. Dispatch, transit and backorders
Most in-stock orders are dispatched from Sydney within 1–2 business days. Orders placed at or after 12 noon Sydney time, or on a weekend, begin processing on the next business day. Delivery estimates are indicative and may vary due to carrier delays, public holidays or circumstances outside our control.
Known backorders or fabrication lead times will be identified before commitment. If a material delay arises after purchase, we will update you and explain the available options. If we cannot supply on the agreed timing or within a reasonable time, we will provide an appropriate solution, including any refund required by law. Courier delays do not automatically remove our responsibility as the seller.
4. Delivery address and access
Provide a complete and accurate delivery address, postcode and contact details. Long parcels may have carrier-specific address or access restrictions. If using a PO Box, parcel locker, a remote address or a site with restricted access, contact our team by email before ordering so we can confirm suitability. Orders are supplied by delivery.
Contact us promptly about address changes. If a customer-provided address error or missed arranged delivery causes reasonable additional freight costs, we will explain and agree the next steps and costs before redelivery. This does not apply where the issue is our or our carrier’s responsibility.
5. Tracking and safe delivery
Where tracking is available, use the dispatch information supplied for your order. Contact us if tracking has not progressed or the parcel is marked delivered but cannot be found. We will investigate with the carrier rather than requiring you to resolve everything yourself.
Any authority to leave should be clear and specific. Giving delivery instructions does not waive rights relating to faulty goods, our failure to follow agreed instructions, or other rights that cannot be excluded by law.
6. Damage, missing items or loss
Please report transit damage or missing items within 24 hours of delivery. This helps us meet courier claim and insurance deadlines. Include your order details, photos of the parcel, packaging and affected items, and details of anything missing. Keep the packaging while we investigate. Late notification may affect our ability to recover costs from the courier or insurer.
We will investigate and provide the remedy required for the circumstances. See Returns and refunds for return costs and consumer guarantees.
7. Delivery questions
Contact our team by email with the product, quantity and destination postcode. International delivery is not part of the published Australian rate table; contact us before ordering for any destination outside Australia.