Returns and warranty

Request a return or tell us about a fault.

Use this form to notify us before returning goods, or contact our team by email. We will confirm the appropriate next steps and return address. You do not need an account to submit a request.

Please report transit damage or missing items within 24 hours of delivery. This helps us meet courier claim and insurance deadlines. Include your order details, photos of the parcel, packaging and affected items, and details of anything missing. Keep the packaging while we investigate. Late notification may affect our ability to recover costs from the courier or insurer.

Products returned for a change of mind must be in resaleable condition. This condition does not apply to a fault claim. Read our Returns and refunds policy for the separate 30-day change-of-mind option, its 5% restocking fee and the $25 shipping and handling contribution for orders dispatched with free shipping. The terms provided when you purchased apply; statutory remedies are separate.

Returns and warranty

Tell us what happened.

Fields marked * are required.

Name *

Email *

Order number or purchase reference (if known)

No order number? Describe another proof of purchase in the details, or attach it below. Contact our returns team by email if you need help.

Phone (optional)

Order date (if known)

Delivery date (if known)

Product names or SKUs and quantities *

Reason for your request *Please selectChange of mind or ordered the wrong itemFault or warranty enquiryArrived damagedMissing item or short deliveryReceived an incorrect itemOther

Product condition (if known)Please selectUnopenedOpened, not installedInstalled or usedNot sure or not applicable

Preferred outcome (optional)Please selectRefundReplacement or exchangeRepairAdvice on the appropriate remedy

What happened and when? *

Photos or proof of purchase (optional)Up to 4 files, 5 MB each. JPG, PNG, WebP or PDF. Files are stored privately for the team. Avoid unrelated personal or payment-card information.

Leave empty

I agree to my request details and files being used to respond as described in the Privacy policy. *Submit return request

We will confirm the next steps and return address. Submitting this form does not approve a return or process a refund.